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Service Manager

Kingsley, IA

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Service ManagerCountry/State/CityUS-IA-KingsleyID2018-4405# of Openings1Location NameTITAN MACHINERY | KINGSLEY, IACategoryManagementPost End Date6/19/2018 OverviewTitan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 75 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.This position manages the service department to meet the dealership standards by effectively scheduling and supervising employees to ensure repair work is performed in a professional and safe manner and that all necessary administration is handled promptly.ResponsibilitiesResponsible for handling all customer inquiries and communications, including advising customers of repair estimates, proper maintenance schedules, and resolving customer complaintsUnderstand the financial drivers of the service departments and manage the department to ensure that the departments meet or exceed goalsResponsible for marketing the service department and ensuring that there is adequate work flowing through the service department to ensure a consistent income streamResponsible for managing the workflow within the service department, including effectively managing work schedules, employee schedules, customer work orders, and the overall schedule for the service departmentEnsure that the service department has the proper supplies and tools to be efficient and effectiveWorks with the Parts Manager, Equipment Sales Consultants, and the Area Sales Manager to ensure that the store runs efficiently and effectivelyBe a role model in the areas of environmental health and safetyResponsible for scheduling the safe delivery and pickup of all equipmentEnsure that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with federal, state, and local laws and regulations pertaining to semis and other company vehicles. This includes ensuring that drivers follow all applicable company and government regulations and laws.Responsible for all administrative work associated with the service department including work order and warranty claim administrationResponsible for the upkeep and appearance of the service department, company vehicles, and the dealership's yardRecruit, hire, and maintain an effective workforce for the service departmentResponsible for the ongoing training and development of all service department employeesFollow all safety rules and regulations while performing work assignmentsOther duties as assignedQualificationsRequired:5 plus years of work experience in the Agriculture or Construction Equipment business or related fieldAbility to handle and resolve frequent interpersonal conflictAbility to perform in a fast-paced, stressful work environmentAbility to respond quickly, accurately, and professionally to demands and requests from customers and employeesAbility to travel up to 30% of the time and work flexible hoursExemplifies Titan Machinery's Core ValuesKeen attention to detail, high level of initiative, and the ability to work independentlyAbility to effectively and efficiently resolve employee and customer conflictsAbility to effectively lead and manage peopleComprehensive understanding of internal and external businessDemonstrated ability to handle highly confidential and sensitive informationDemonstrated ability to prioritize work and meet deadlines efficientlyDemonstrated client service skills and the ability to develop strong business relationshipsDemonstrated strong negotiation and closing skillsDemonstrated strong verbal and written communication skillsEffective at time management and multi-taskingExcellent organizational skillsStrong computer skills including good working knowledge of Microsoft OfficePhysical RequirementsHeavy Work - Exerting up to 100 pounds of force occasionally, and/or up to 50

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