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Job Details

Vice President of Consumer Operations

Company name
Farm Credit Mid-America FLCA

Louisville, KY

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Vice President of Consumer Operations




At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee.

The Vice President Consumer Operations is primarily responsible for providing leadership and direction to the consumer operations team, focused on lending service and inside sales, to achieve the business plan, including quality sales and customer service while maintaining the appropriate financial risk profile balance. The VP Consumer Operations will:

Provide strategy for the overall customer experience, sales delivery and credit function for the Consumer Lending Unit.

Lead the centralized consumer operations team focused on lending service and inside sales

Create a consumer customer care center

Build a foundation for the team through performance coaching and effective goal setting

Lead sales management strategy and call quality expectations

Set and review metrics for Relationship use, database accuracy and maintenance, compliance, and credit administration

Support the improvement of consumer lending processing, creating and revisiting best practices and continually improving workflowGo to our website


Vice Presidents LEAD others and may lead leaders by:

Being accountable for the performance and results of an organizational function

Forming policy in area of responsibility

Defining team operating standards and monitoring adherence to essential procedures

Leading and coaching others, setting team's direction and deploying resources

Exercising management authority in performance reviews, pay decisions, recruitment, discipline, and other employment decisions

Achieving results by leading others of their team, as well as influencing and collaborating with team members in other areas of the organization

Possess Maintaining technical expertise, business and industry knowledge and process development capabilities

Developing processes and programs that promote an understanding of and positively contribute to the customer journey value stream, Farm Credit Mid-America’s continuous improvement of the customer experience.

Modeling organizational values, inspiring a shared vision and holding their teams accountable for culture preservation and growth

Additionally, the VP Consumer Operations LEADS by:

Contributing to the creation of and implementing strategies to execute the consumer lending business development plan and marketing plans.

Developing the various markets available within consumer sales from a growth perspective. Aligns team and individual goals with association goals of sales production, loan quality, customer selection and financial results.

Training, providing training for, and/or reinforcing the necessary credit skills for a Consumer Loan Officer.

Granting authorities and reviewing loans as required.

Vice Presidents ADAPT by:

Adjusting and executing functional or departmental business plans and contributing to the development of functional or departmental strategies in order to meet Association objectives

Developing departmental plans, budgets and priorities that support the needs and goals of the next 5 years in area of responsibility

Applying acquired expertise to analyze and solve problems without clear precedent

Vice Presidents CONNECT by:

Coordinating with cross-functional leaders to make recommendations or solve problems

Providing technical guidance to employees, colleagues and/or customers


Education and Experience

Bachelor's Degree in business, agriculture or related field. Six years of progressively responsible sales/credit experience, one to two years in a leadership role or having demonstrated leadership capabilities. Consumer lending/credit experience preferred.

Here's What We Can Offer You...

Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:

Salary commensurate with experience

15 vacation days, 15 sick days, and 9 paid holidays per year

401(k) plan

Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.

Fitness Incentive Program

Tuition Reimbursement

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

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Company info

Farm Credit Mid-America FLCA

Company Profile

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