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Job Details

Technical support

Company name
Acro Service Corporation

Location
Urbandale, IA
4 hit(s)  

Profile

Job Title: Customer Support RepresentativeDuration: 12 months with possibility of extensionLocation: Urbandale IowaPay Rate: #20/hourNote: If interested please send me your updated resume Job Description:Candidates must be able to work and rotate between 1st, 2nd, and 3rd shift, occasional holidays, and OT based on the needs of the business. Training will be on 1st shift and last approximately 10 weeks.PRIMARY RESPONSIBILTIES & DUTIES:The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online. A few of the 100 products supported by the R4 support team:i Operations CenteriApex Farm Managementi Stellar Supporti Mobile Appsi GreenStar Displays i StarFire Receivers i JDLink Terminalsi AutoTrac and machine guidanceREQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:* Skills in interpersonal communications, negotiation, and conflict resolution. * 6 months experience with customer service / support experience. * High comfort level and experience with consumer software applications. * Strong computer and troubleshooting skills.* Ability to work off-shift hours and occasional holidays to support the business.DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:* Knowledge of agriculture customers.* Agriculture operations experience, including Precision Farming experience. * Prior work experience in Agriculture or Technology dealer channels.* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Company Profile
Acro Service Corporation began in 1982 as a privately-held staffing firm servicing clients in the Detroit, Michigan area. Since then, Acro has developed into a national-level player in workforce management solutions including staff augmentation services and managed service staffing program services in Information Technology (IT), engineering, professional, accounting, finance, administrative, light industrial, manufacturing, and other labor categories

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