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Farmhand Concierge

Nantucket, MA

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Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of customer service and responsiveness to the needs of individuals, families, businesses, and organizations served by the Farm.

  • Provides courteous and attentive service to customers by answering questions, answering phones and sampling product. Keeps familiar with retail layout and stays knowledgeable about retail items in order to answer questions. Ensures the highest level of service, environment, and quality product is provided. Builds customer relationships and ensures a positive experience for every visitor in the store.

  • Responsible for keeping counter areas clean and orderly. Assists in keeping the retail facilities clean and organized, including basic bathroom maintenance.

  • Other responsibilities including, but not limited to bagging groceries, cart retrieval, maintaining neat and orderly work spaces and sometimes assisting customers to their cars with purchases.

  • Communicates, as necessary, to retail manager or supervisor when product needs replenishing.

  • Assists retail stockers in maintaining and stocking product displays if needed. Ensures products are clean, organized, properly labeled, and fully stocked. Periodically examines products to remove old or damaged items.

    The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore, required.

    Position Requirements:

    Previous customer service experience, preferred. Must demonstrate excellent interpersonal skill. Familiarity with the Farm and Island is preferred. Must possess strong work ethic. Requires an ability to stand for long periods of time and occasionally lift up to 30 lbs.

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