Greenhouse Experience Delivery and Design Thinking Manager
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Greenhouse Experience Delivery and Design Thinking Manager The Deloitte Greenhouse is an advanced, immersive environment designed to accelerate breakthroughs. It combines behavioral methods, analytics, technology and experienced facilitation to create an experience that can bring about extraordinary results for clients. The Deloitte Greenhouse is designed as a place for cultivation of ideas, of relationships and of opportunities.The Deloitte Greenhouse integrates a suite of unique client and internal offerings into one dynamic space. The Greenhouse Lab Offerings types include: Innovation, Insight, Leadership, Strategy, Relationship, Transformation, Transition, and Custom Labs. The Deloitte Greenhouses provide an environment that fosters creativity with approaches and expertise to help clients innovate across a range of issuesleadership, relationships, strategies and provides a very powerful experience for both external and internal teams. Clients who engage with these Greenhouses will uncover highly relevant insights and develop more successful approaches to complex challenges. Work you ll doThis role will give the candidate a unique opportunity to work with a wide array of clients to solve exciting business challenges, stretch their critical thinking and problem solving skills and network with executive level clients as well as Deloitte leaders that include Clients & Industry leaders, function leaders, and high-performing LCSPs who lead our OCEO/ORMP/Strategic portfolio client accounts. Design Thinking, Repeatable Offerings and Science of EngagementFocus in on the future of Experiential Engagement addressing digital, large-scale and complex challenges. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business developmentDesign and drive new repeatable offerings based on current and future market trends.Drive innovation and leverage research within Deloitte and in the world for inspiration, and use research-based insights to spot opportunities for innovation within constraints.Champion strategic initiatives and shape demand across account teams and clients.Contribute to the development of GX s Experiential Engagement Strategy including requirements to support GX and client needs.Lab Design and ExecutionDeveloping deep knowledge of lab offerings and custom design approaches, guiding design and delivery tailored to clients; focusing on a high-quality and consistent experiences at a Greenhouse location for all levels of lab visitors.Demonstrating strong facilitation and presentation skills, including the ability to understand and address client challenges and draw out key talking points; selecting speaking style and approach best suited for the situation and audience.Managing the coordination and execution of Greenhouse Experience design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Greenhouse Experience, recommending demonstrations to be shown, tailoring demo stories where relevant, and helping to formulate the agenda.Working with business and external partners as needed to construct and orchestrate custom Labs.Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.Program ManagementSupporting point of contact for Greenhouse Experience requests. The point of contact represents Greenhouse services and balances requests across multiple stakeholders.Promoting lab sessions when interacting with account teams in support of the team s goals.Reviewing and supporting site Greenhouse communications, as needed.Working collaboratively with the local site team and U.S. team members, promoting teamwork and high quality deliverables.Contributing to the overall Greenhouse program through new Lab offerings, tools, processes, etc.Leading / supporting special projects on either the local site or U.S. Greenhouse teams.Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse. The teamThe Deloitte Greenhouse Experience team sits within Deloitte s Client Experience (CE) organization, which supports LCSPs and account teams in helping key client leaders, their teams, and organizations address their most pressing challenges. The Experience Delivery and Design Thinking Manager will be responsible for supporting the Greenhouse Experience Leaderships, Strategic Initiative Greenhouse Leads and team with facilitation of lab requests in the Greenhouse, and where applicable, global lab sessions and/or lab sessions at other Greenhouse locations. The ideal candidate will be a high-performing Manager with strong project management skills, great PowerPoint skills and a passion for creating innovative, dynamic, unique experiences for our clients and account teams using design thinking and creative problem solving. A proactive and hard-working attitude will help the person excel in this role. QualificationsRequired:Minimum of 5 years direct experience serving Deloitte clients, delivering services through a function.Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes.Interest and experience with analytical methods and tools, including data visualization are desirable.Ideal candidate will be a self-starter, capable of working independently, proactively and operating effectively in ambiguity.Excellent presence, as well as strong writing and oral presentation skills.Manages risks-knowing what and when to escalate issues to the Greenhouse Experience Leader.Estimated up to 30% travel.Preferred:Interest and experience with analytical methods and tools, including data visualization are desirable.How you ll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals.
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Category: Management Consulting