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Job Details

Customer Support Representative I

Company name
Edge Professional Services, LLC

Urbandale, IA

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Job Title: Customer Support Representative I

Job ID: JDJP00016970

Location: Urbandale, IA- 50322

Duration: 36 months contract to start with, will extend as needed

Position Title : Customer Support Representative I

Specific Position Requirements :

Support positions for a Technical Support Center.

Resumes cannot be more than 3 pages long.

Any candidates with resumes more than 3 pages will be rejected

Special considerations:

Candidates must be able to work and rotate between 1st, 2nd, and 3rd shift, occasional holidays, and OT based on the needs of the business. Training will be on 1st shift and last approximately 10 weeks.

Primary responsibilities & duties:

The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system.

Technicians also create and maintain support tools/solutions available online.

Required Skills, Knowledge, & Relevant Work Experience:

Skills in interpersonal communications, negotiation, and conflict resolution.

6 months experience with customer service / support experience.

High comfort level and experience with consumer software applications.

Strong computer and troubleshooting skills.

Ability to work off-shift hours and occasional holidays to support the business.

Desired Skills, Knowledge, & Relevant Work Experience:

Knowledge of agriculture customers.

Agriculture operations experience, including Precision Farming experience.

Prior work experience in Agriculture or Technology dealer channels.

Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Thanks & Regards,

Abhipsa Pattnaik (Abhi)

Technical Recruiter

Artech Information Systems LLC

360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960

Office: 973.507.7518|

Email: Abhipsa.Pattnaik | Website:,


Company info

Edge Professional Services, LLC
Website :

Company Profile

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